Vacancy expired!
Customer Success Manager Join the industry leader to design the next generation of breakthroughs. Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.As a Customer Success Representative, you will work to ensure a customer's journey from purchase to production is smooth and well managed. You will also monitor customer health and establish a cadence of customer interactions that ensure each customer is receiving maximum value from Honeywell.Ideal candidates should be comfortable with customer contact, up-selling/cross-selling, communicating with higher management and being able to manage accounts to success. This position works closely with a team consisting of Development, Sales Account Executives, Project Managers, and Customer Support Managers and reports to the Sr Manager of Customer Experience & Success. Every interaction (e.g.: onboarding, support, in-app product interaction) with the customers is an opportunity to create an advocate and generate high-quality leads.Key ResponsibilitiesOwn one or more customer relationships to retain revenue and grow the connected engagement throughout the entire customer lifecycle.
Establish deployment goals and success factors and develop a plan to carry them out successfully; oversees implementation.
Assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
Maintain a good understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
Monitor accounts and track usage to identify churn risk and work proactively to eliminate that risk; driving adoption and usage
Provide basic technical support and know all the necessary support channels if detailed technical support is required
Work closely with Product and Development teams on identification and tracking of enhancement requests and bugs along with usage trends and customer feedback
Develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers.
YOU MUST HAVE3+ years of account management experience within a success software-oriented business.
3+ years of experience in managing customers both large and small
3+ years experience in a customer facing role
Bachelors Degree
WE VALUEDemonstrated true passion for customers and their success
Very good organizational, analytical, and project management skills
Exemplary written and verbal communication skills
Strong listening and coordination skills to appreciate the customer's concern and able to work along technical team to successfully resolve them
Possess the ability to find solutions for customers that match the technology offerings within the business.
Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement.
Executive engagement skills and ability to manage relationships with decision-makers
Demonstrated experience in multiple vertical markets
Comfort with ambiguity and a bias to fill the organizational gaps when they occur
Experience working globally
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Vacancy expired!