Vacancy expired!
Job Description
We are looking for dedicated Customer Support personnel to handle customer inquiries, solve their tough day to day problems, and put a smile on our customer's faces. Responsibilities will be to accept complaints as an interface between customers and our company.
Salary range: $36000 - $48000 per year
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Assist in training junior Customer Support Representatives
Gather customer feedback and share with our Product, Sales and Marketing teams
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Update our internal databases with information about technical issues and useful discussions with customers
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Qualifications
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
Additional Information
- This is not a remote job
- Employee Assistance Program
- Flexible Schedule
Vacancy expired!