Vacancy expired!
- Define and maintain documentation standards across all elements of the knowledge environment.
- Product owner/subject matter expert on key transformation programs related to knowledge management & collaboration tools; notably - Intranet replacement, Teams governance strategy, Wiki deployment & Sharepoint/ServiceNow optimization.
- Relationship management with business operational leaders, where appropriate, service providers/vendors to ensure the approach to knowledge management is meeting user needs.
- Building an engaged, skilled community of knowledge management champions and editors, and supporting them to deliver consistently high-quality work in a devolved content model.
- Alongside our communications team, work directly with champions and business service leaders to seek opportunities for engaging content creation including knowledge articles, standard operating procedures, and associated strategies.
- Build a strong governance structure around the content lifecycle process/data retention policies/regulatory requirements; ensuring the knowledge management champions regularly review and update documentation.
- Build a business community to ensure there is a continuous improvement and optimization plan for knowledge management. Lead and take ownership on the delivery of this plan and develop KPI reports which can be shared with leadership as appropriate.
- This individual will have a passion for driving and measure efficiencies; we will seek positive stories/measures in reduction of waste in processes, automation of tasks, experimenting, and innovating by improvement of information/knowledge sharing.
- Carve an identity as a passionate advocate for the value of content management in a vibrant, growing organization.
- Be interested in being a key part of a diverse, agile, and enterprise level client
- Enjoy challenging the norm and driving innovation
- Have fantastic communication skills
- Seeking a role where you get to be hands-on but have the autonomy to contribute and drive change
- Want to take the lead on shaping and influencing quality knowledge management
- Experience of working in a knowledge management role.
- Experience of setting up/contributing to development and implementation of knowledge management processes covering governance of data, on-going maintenance, and implementation of best practice.
- Experience of product ownership and enhancement of knowledge management and collaboration platforms. Aspirational understanding of technologies could include:
- Involvement or held a prominent role in influencing the decision around tool selection and implementation
- Project Management & business change management skills.
- Experience in delivering and reporting on continuous improvement plans.
- Experience of building/working with and training a business champion network to build a knowledge management capability.
- Alongside a champion network, experience of establishing internal governance processes to verify validity and accuracy of shared knowledge.
Vacancy expired!