Director, Global Service Experience

The Visa Global Service Experience team are the liaison between Client Services (CS) and Product. This role is recognized as a thought leader and authority on client enablement functions and needs. This role excels at matrix management to ensure Client Services Stakeholders are aware of product enhancements and have a voice in helping mold the deployment process to ensure a scalable, simple enablement and ongoing support process with a client lens. This person will specifically be focused on managing a team of Service Experience Managers ensuring the creation and execution of the deployment and ongoing support model for new products and services.  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.