Vacancy expired!
- Leadership and oversight of the four key areas: monitoring, cmdb, logging, and aiops.
- Develop and foster a strong relationship with our software engineering, engineering enablement and reliability engineering partners.
- Partner with others in the enterprise to ensure effective, streamlined and successful interactions between software delivery and enterprise operations teams.
- Advocate continuous learning and improvement culture.
- Develop and foster a relationship with our strategic telemetry vendors.
- Develop a comprehensive telemetry tool roadmap, including service rationalization and cost management plans.
- Develop, maintain and promote service monitoring policies, standards and guidelines. Ensure that technology decisions and operations comply with contractual obligations, corporate policies and legal and regulatory requirements.
- Effectively manage the telemetry platforms budget and monitor for variances.
- Ability to work with multiple levels of leadership to achieve company goals.
- Provide both technical and professional mentoring to the members of the IT organization.
- BA/BS degree in related field and 10+ years of relevant experience with at least 5 years experience in a leadership role; or an equivalent combination of education and work related experience.
- Demonstrated experience in strategic planning, organization design and development with preferred experience in leading transformational initiatives.
- Experience with ITIL/ITSM frameworks and practices
- Experience with Agile/DevOps/Lean frameworks and practices
- Experience with ITSM, Monitoring and Event Management tools (ServiceNow, NewRelic, Datadog, Splunk, HP BSM, PagerDuty)
- Ability to instill confidence in the business and demonstrate the business value of IT.
- Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
- Deep understanding of current and emerging technologies and how other enterprises are employing them.
- Strong vendor management and partner relation skills.
- Ability to drive organizational change and build capabilities that effectively optimize operational efficiency and deliver innovative and agile solutions.
- Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders and teams.
Vacancy expired!