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Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence. Does our Shared Purpose of Realizing Life's Potential inspire you?The District Service Manager has a leadership role in the Beckman Coulter Life Science Service organization, reporting to the Senior Manager, NA Field Service. Individuals in this role are responsible for providing strong leadership for a team of Field Service Engineers. It is the expectation that the District Service Manager drives a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating the growth of Life Science product placements and service revenue. The District Service Manager must work cross-functionally and build cohesive relationships with Customer Service, Technical Support, and Sales. Facilitating a strong Service-Sales partnership is a critical component. Core duties include direct management responsibilities, ownership of customer satisfaction initiatives, employee development, and financial management responsibilities to include Service and Sales revenue and profit growth.Key responsibilities:
Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
Financial Management & Growth
Excellent sales ability: both direct engagement in proposing and selling service agreements to customers and development of Field Service Engineers to independently propose and sell service agreements (value selling principles)
Achieve annual revenue target with expected year-over-year growth of 8% - 12%
Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively handle profit margin
People Management & Leadership
Creates a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful
Ensures all processes are documented and improved via the use of kaizen (VSM, TPI, etc.)
Drive substantial new equipment lead generation from Service to aid Sales growth.
Qualifications
Bachelors (ideally in a technical or engineering subject area) or Military equivalent (E-6 or greater)
5 + years of prior field service management experience in a related field, technical management, or management in a field that requires regular customer interaction
Inclination and ability to listen to various partners (e.g. Customers, Sales) and generate meaningful insights
Successfully deliver results while quickly adapting to changing priorities and unforeseen challenges
Able to travel 25% - 50% of the time
Commercial experience, including direct selling of products or services
Exposure to and ownership of a P&L
We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide.
#LI-AY1When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.
Vacancy expired!