Domestic Transportation Supervisor

Job Description

People:

• Allocate workloads within the department.
• Make sure department deadlines are being met in a timely manner.
• Develop solid #2 to support operations.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure that the new hires complete company’s mandatory training within the first 6 months.
• Participate to employee appraisals and development meeting, and at a minimum once per year
• Contribute to the effective weekly department meetings with team.
• Hold monthly 1 on 1 meetings with direct reports.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.
• Operations:
• Monitor workflow status and usage.
• Promote and develop adherence to procedures as outlined in OPS and productivity standards.
• Work with Manager to consistently follow-up various shipment reports such as:
  • Shipments Per Desk (SPD)
  • Revenue Per Desk (RPD)
  • Expense Per Desk (EPD)
  • Revenue Per Shipment (RPS)
  • Revenue to Expense ratio
  • Excel measurements
• Consistently follow-up exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
• Participate in SP evaluation at defined intervals per company policy, focusing on areas of possible improvement with corrective actionplans where needed.
• Build and maintaining strong relationships with service providers and customers.

Customer

• Support the manager and or the sales department where needed:
• Provide customer service to specific accounts.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their TRANSCON shipments.
• Respond to requests for proposal, quotation or information timely.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews to document in the CRM.

Finance:

• Accurate and timely billing of customers and vendors.
• Make sure department deadlines are being met in a timely manner.
• Monitor finance report (BNP).
• Active role in AR follow up
• Manage intercompany accounting discrepancies via AJAX reports

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all
• employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,
• Resolute, Sense of Humor, and Visionary.

Systems

• Be open to implementing new system changes and enhancements into your branch.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your branch.
• Data entry into our proprietary operating system.
• Monitor shipment reports to ensure total customer satisfaction.
• Active role in Branch Process Management program

Qualifications

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain
• positive results.
• Good Microsoft Office skills (Excel, Word etc.)
• Excellent oral and written communication skills.
• Excellent organizational skills, time management skills
• A proven history of providing exceptional customer service at all levels.

Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Reliable and accurate
• Being supportive of change
• Being an advocate of Expeditors culture at all times

• Meet company standards of 52 hours training per year, including as needed management/leadership training
• Education and Experience:
• Six months to one year related experience and/or training; or equivalent combination of education and experience.

Additional Information

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation expenses/support is not offered for this position.