Vacancy expired!
Global Treasury & Financial Services (GTFS) support the digital transformation journey of Microsoft’s customers, partners & vendors by providing competitive credit and payment solutions to support revenue growth while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support $130B in trade receivables and $11B in payment solutions per year in global markets.The GTFS Global Customer Advocacy team is looking for a Group Manager to lead the Americas team, which includes leading a team of strong professionals that are responsible for the managing the collections portfolio for Americasand drive the operational aspects of the financing portfolio.If you have a passion fordriving customer experience,delivering resultsandcross-group collaboration thisis a role for you.ResponsibilitiesPeople:Model and foster a collaborative, inclusive, growth mindset culture within the team.
Deliver success through empowerment and accountabilityusingmodel,coach,and care.
Lead and develop ahighperformingteambysettingteamobjectivesandenabling success across boundaries.
Attract and retain great people;understandeveryone's capabilities and aspirations; invest in the growth of others.
Prioritize :Performaccountsreceivablereviewsthroughthe team memberstodrivemeaningfulimprovementincollections. Recommend corrective actions to resolvecustomer issues. Manage communications and escalations.
Direct and coach team as they leverage relationships with customers and partners.Overseekeynegotiations with customersandensurethat organization and teams remain customercentric.
Manage collection and cash performancethroughBPO(Business Process Outsourcing)
Identifyand driveimprovements inprocesses and support new business programs byleveraging innovative technology solutions. Work with policy owners to drive program improvements and compliance.
Partnership :Fostereffectivecollaboration between the team andthe BPO(Business Process Outsourcing)organization
BuildstrongengagementwithPaymentSolutions Desk(PSD)inthe Americasand partner with them to achieve portfolio objectives.
Build relationshipswithmultiple internal stakeholders across the deal lifecycle(e.gPSD, Credit, Readiness,FinancialReporting,Infrastructure& Analytics teams). Engage with Sales, Finance, Sales Excellence, Operations, Tax, Legal and other teamstohelp driveseamlesscustomer experience.
Protect:Drivethe right tone from executive leadership andensurestrict adherenceandunderstanding of Microsoft policies on risk and compliance. Influences leadership to ensure compliance is a top priority and modeled throughout the organization. Drive a compliant culture through actions and decisions to instill trust.
Advocate, educate and promote best practices and new developments. Encourage asking questions and identifying risks to compliance.
Champion Microsoft privacy, security, and ethical standards. Advance key compliance initiatives.
Qualifications7years of experience with Microsoft, or other large multi-national companies.
Bachelor’s degree in finance, economics, accounting,or related field is desirable. Master’s degree is a plus.
Strong leadership experience in finance and operations required.
Excellent cross-group collaboration skills, including the ability to comfortably communicate and influence senior management at Microsoft.
High-level of integrity, self-confidence, demonstrated change management andleadfor a diverse and inclusive culture.
Motivated self-starter that can clearly identify and articulate business and customer values throughtechnology.
Demonstrated ability to collaborate across teams to achieve results, strategic thinking and alignment and ability to act as an evangelist and catalyst tocustomersolutions.
A strong influencer who can look beyond the obvious toproducerequirements that will lead to increased productivity, new insights,and value propositions.
Strong analytical, problem-solving,and decision-making skills.
Strong oral and written communication skills.
Must demonstrateability to influenceotherswithempathy while under pressure to delivercomplianttime basedoutcomesto key stakeholders and customers.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Vacancy expired!