Job Details

ID #12369997
State Georgia
City Atlanta
Job type Contract
Salary USD TBD TBD
Source Chandra Technologies, Inc.
Showed 2021-04-18
Date 2021-04-16
Deadline 2021-06-15
Category Et cetera
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Help Desk Analyst

Georgia, Atlanta, 30304 Atlanta USA

Vacancy expired!

Please apply for this position by sending your resume to: Email: apply AT chandratech DOT com SUBJECT: Applying for Help Desk Analyst Atlanta, GA Hourly Rate: $18 W2; $22 CTC/1099 Job Description: Local Candidate only - On-site Required Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's. Daily Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications
  • 3+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required Skills:
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college (5 Years)
  • Exp. performing as Helpdesk Technician w/knowledge in resolving issues; Outlook, MS Office, Win 7 and 10, Active Directory. (5 Years)
  • Install /perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. (5 Years)
  • Set up equipment for employee use, performing or ensuring installation of cables, operating systems, or appropriate software. (5 Years)
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. (5 Years)
Help Desk Analyst Windows 7 or 10, Active Directory, ServiceNow Higher Competitive Rates will be considered for consultants with advanced skill set Corp to Corp Resumes are welcome Consultants may need a criminal background check

Vacancy expired!

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