Implementation Analyst

Job Description

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
• Coordinate directly with clients to
  understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Assess operational opportunities to increase service quality or efficiency.

• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own work flow assignments and to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management monthly.
• Update and enhance internal support documents to assist internal and external partners.

Qualifications

• 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD

• 5 years’ experience in a customer support role in financial services, payment card, software or information services.
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent experience with
  Project management,
  time management, organization, and
  planning skills.
• Ability to comprehend and translate technical issues.
• Ability to synthesize technical information and apply to business solutions.
• Able to set priorities, influence others, and handle customer expectations.
• Demonstrated success in customer relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Strong verbal, written, presentation and interpersonal skills are required.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.