Job Details

ID #49973689
State Georgia
City Atlanta
Job type Full-time
Salary USD TBD TBD
Source Visa
Showed 2023-05-20
Date 2023-05-20
Deadline 2023-07-19
Category Et cetera
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Implementation Consultant

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

The Payment Account Solutions (PAS) Implementation Consultant is a client facing individual contributor role responsible for managing Issuer Processing projects and configuration activities across various programs and services with mid to high complexity.  Further, a successful Implementation Consultant will identify, manage, and resolve project challenges and issues through collaboration and innovative solutions driving client partnerships and satisfaction. This position is at a professional level and requires strong project management, analytical, and customer service skills.  This role works independently and receives minimal guidance, with guidance only in the most complex situations. Responsibilities also include proactively identifying opportunities to improve and document processes, increase speed to market, efficiency, and overall service delivery.ResponsibilitiesProvide implementation and configuration support to Visa DPS National Clients; execute all milestones and deliverables in a timely manner; ensure customer expectations are met and exceeded.Coordinate directly with clients and internal stakeholders to understand card program set up requirements and facilitate new card program installations, changes, conversions, and maintenance requests without customer impact.Lead and/or participate in meetings and conference calls associated with projects and initiatives – including internal and/or external clients.Provide responsive, accurate, and timely communications to internal and external stakeholders.Ability to demonstrate subject matter expert knowledge in implementations and change management from a technical and/or operational perspective.Manage standard, moderate, and non-routine/complex processing and change requests, as well as new customer initiatives.Partner and present opportunities to clients and internal stakeholders with the objective of increasing performance and further educating clients on programs, configuration, system functionality, etc.Act as reviewer and approver for other analysts on client program changes.Conduct and trend internal and external opportunities and present for development within department.Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills.Assess operational opportunities to increase service quality or efficiency within department.Prepare and maintain detailed project scoping documents, project plans, status reports, and issues logs in support of initiatives.Build and enhance positive working relationships and partnerships with Visa clients and internal stakeholders.Represent customer system and operational requirements to internal Visa organizations.Effectively manage external and internal resources to ensure planned tasks are deliveredProactively collaborate and coordinate cross-functionally with internal Visa resources to ensure delivery on commitments.Report customer project accomplishments and deliverables to management as necessary.Provide training and support to internal and external stakeholders, as applicable.Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.This position is to be based in our Denver Office location and may not offer any relocation or sponsorship assistance at this time.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Vacancy expired!

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