Vacancy expired!
Experience in Leading, driving, facilitating, and chairing all investigation activities, meetings, and conference calls
- Ability in prioritizing the incidents according to their urgency and influence on the business
- Knowledge in responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Experience in leveraging technology to issue all communications and providing key updates to stakeholder management
- Performing timely functional and hierarchical escalation
- Being accountable for resolving the outage via workaround or permanent fix
- Ability to Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Overseeing the incident management process and team members involved in resolving the incident.
- Experience in supporting and nurturing process improvements and knowledge base improvements
- Strong knowledge of IT service management software including ITIL
- Excellent communication, Strong problem solving, analytical, and time management skills.
- Flexible enough to work 24/7 shifts-based model.
Vacancy expired!