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ISV Specialist – Integrated PaymentsAtlanta, Georgia;Phoenix, Arizona; Chandler, Arizona; Fort Worth, Texas; Charlotte, North CarolinaJob Description:Job Description:A talented team of professionals with diverse backgrounds is being assembled to design, develop, and run a platform and business that will deliver new technology and capabilities to clients in the merchant services space.Integrated Payments, at its core, is a highly collaborative sales enablement and support organization. It is responsible for the research, identification, setup, onboarding and day-to-day management of various business partners and solution providers. We deliver unique, value-added solutions to the organization that will help win, retain, and grow client relationships by ensuring their positive experience is always top priority.As an ISV Specialist, you will work in parallel with sales support teams in the identification of appropriate industry technology available to meet the needs of current and prospective clients. As such, ISV Specialists serve as the sales organizations industry expert for external POS, gateway, payment model and business technology related to and facilitating payments. In addition, and as an Integrated Payments team member, ISV Specialist are a primary channel for feedback in the identification of new partner certifications and new functional capability of partners.Responsibilities & Requirements:
Lead, foster and develop ongoing, day-to-day working relationships with sales and sales support leaders
Support client sales activities both behind the scenes, and as a Client-facing subject matter expert in the identification of partner technologies that meet the business needs
Mastery knowledge of all technology options available
Identify common areas of improvement across partner ecosystems and develop executive communications to address
Liaise with partners, Business Development, Compliance, Commercialization, Relationship Management, Launch Management, Solutions Engineering and other internal teams such as Product, Platform, Operations and Sales to achieve results leveraging sound business judgment and tailored approaches to drive optimal business outcomes
Coordinate and conduct meetings with internal and/or external stakeholders to successfully complete all tasks and assignments in a timely manner
Examine and help solve complex business problems while managing multiple priorities and strategies simultaneously
Manage, track and report on assigned work covering status, next steps, risks, issues and timelines for completion showing progress made including highlights of major milestone accomplishments
Leverage experiences past and present to identify opportunities to enhance and improve processes and outputs for ongoing improved efficiency and effectiveness
Qualifications & Experience:
Minimum of 7 years’ experience in financial services or related industry and 5 years’ experience in payments product, technology consulting, and/or payments sales support
Solid understanding of various core terms and concepts such as Independent Software Vendors(ISVs), Independent Sales Organizations(ISOs), and Payment Facilitators
Demonstrated success in managing and being responsible for multiple projects and priorities simultaneously
Self-motivated and responsive with an ability to learn and adapt quickly, think and communicate strategically and proactively
Strong oral and written communication skills, highly collaborative, with abilities to motivate teams, set and manage expectations internally and externally
Ability to build and maintain relationships working closely with teams of other organizations and across the bank’s enterprise and lines of business
Exceptional skill in fast pace sales-support environment
Proficiency with SharePoint, Salesforce, Word, Excel, PowerPoint, Visio, and Project
Shift:1st shift (United States of America)Hours Per Week:40Full timeJR-20003264Manages People: NoTravel: Yes, 25% of the timeTalent Acquisition Contact:Referral Bonus:Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
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