IT Field Operations (ITFO) Technician SeniorJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalCACI is seeking an IT Field Operations (ITFO) Technician Senior supporting Federal Protective Service (FPS), a division of Department of Homeland Security (DHS). The IT Field Operations (ITFO) Technician Senior serves as regional point of contact for the FPS government leads, mentors the Tier 2 technician staff, coordinates government ITFO requirements, and ensures Government requirements, priorities, and objectives are met. This is not a people manager position but expected to be a leader for technical staff. This is a customer facing position and expected to directly interface with clients, customers, and vendors.Work Location: Atlanta, GAWork hours: 8AM – 5PMTravel requirement: Up to 15%About the Role:
Provide technical expertise and end user solutions for the implementation, deployment, and maintenance of hardware and software on personal computers, mobile devices, and servers (Azure).
Manage regional activities including resolving incidents, tracking of ticket status and backlog to ensure appropriate workload management.
Communicate daily with the ITFO Manager to coordinate requirement and priorities, and report status of critical tasks or issues.
Ensure ITFO activities are performed and accomplished on time, within budget to meet Government requirements, objectives, and priorities.
Provide client consulting and training on the interfacing and use of the network facilities and computer systems.
Mentor field technician staff and serve as POC when technical questions arise for technicians seeking direction or advice.
Plan and lead computer network initiatives within area of responsibility.
Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS
Proficient in setup, configuration and Operations and Maintenance of Backup Hardware/software (e.g. – HP Tape Libraries)
Proficient in setup, configuration and Operations and Maintenance of Computer systems.
Provide VIP support for government personnel
Research, evaluate, and recommend new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
Collaborate with other technical staff and management in the testing of new software, computer systems and network technologies.
Utilize monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
Maintain timely and complete documentation of all daily and project work, using standard methods and procedures.
Devise solutions to complex operational problems within the capacity and operational limitations of installed equipment.
Develop and execute contingency plans for network software and hardware failures including isolated and major outages.
Diagnose and repair problems in a manner that prevents future errors and problems.
Provide internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
Keeps abreast of relevant technologies and maintains selected technical certifications.
Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
Other duties as assigned
Ability to obtain/maintain Top Secret security clearance.
Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD).
Bachelor’s degree or equivalent + 7 years’ experience
Outstanding Customer Service Skills are a MUST!
Strong Windows 10/11 Desktop Support experience
Strong knowledge of Windows Server Systems Administration, to include:
Active Directory Users and Computers and respective account management
SMB Network Share Permissions
Print Server Management
Fundamental knowledge of Microsoft Azure
Moderate networking/LAN troubleshooting experience
Previous experience in government work, including enterprise-based deployment and maintenance, systems administration
Ability to liaison between different teams and agencies and work towards a common goal
Ability and willingness to learn new technologies
Previous ServiceNow experience
Previous DHS or Federal Government experience
ITIL Foundations certification
Relevant Microsoft (Azure) and networking certifications
Microsoft PowerShell experience
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
DHSHPCompany Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.