Job Details

ID #19580964
State Georgia
City Atlanta
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Spar Information Systems
Showed 2021-09-14
Date 2021-09-13
Deadline 2021-11-11
Category Et cetera
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IT Monitoring Consultant with Dynatrace, Sitescope, Linux Commands and Troubleshooting.

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

Role: Junior IT Monitoring Consultant

Location:

Atlanta, GA Remote till Covid

Duration: Full Time

Mandatory Skills IBM Netcool Alert Management systems, IBM-ITM, Troubleshooting, basic Linux and Windows commands, Dynatrace

Detailed JD

  • 2-3 Years of experience in support of the Infrastructure and application monitoring tools
  • Knowledge if the IBM-ITM, be able to independently troubleshoot the Alert sensors and remediate the issues that arise.
  • Moogsoft (or similar), IBM Netcool Alert Management systems, be able to trace and remediate issues. Also, to assist customers in the same.
  • Knowledge of Extra hop or at the minimum, networks and analyzing the Packet captures etc to troubleshoot and identify application and infrastructural issues.
  • Knowledge of application programming and use of Dynatrace (or similar APM) tools to assist customers in troubleshooting the Application issues and identifying the possible cause of the issues that they are seeing.
  • Knowledge of Splunk to help analyze the issues and to help customers in the same.
  • Be able to identify and take remedial actions for troubleshooting the ITM, Dynatrace, Splunk agents and remediation of the same.
  • Working knowledge of Linux and windows
  • Working knowledge of SQL to be able to formulate and run queries against the databases to assist in the troubleshooting and remediation of issues.
  • Experience in ServiceNow (or similar) ticketing system and working the tickets to meet the SLA of issue remediation etc.
  • Working Knowledge of AWS is essential.
  • Product specific Certifications are a plus
  • Vacancy expired!

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