Vacancy expired!
Req ID: R0068696The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibilityor call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Provides support to end-users for either PC, server or mainframe applications, and hardware. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems. May interact with end-users in person to provide support and training. Escalates highly complex issues to more experienced teammates.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Analyzes possible solutions using experience, judgment, and precedents.Works under moderate supervision.Act as the initial point of contact for all computer and system related concerns from end-users. Develop sound understanding of IT operations, systems, and related applications as well as business related processes and procedures.Provide support to troubleshoot hardware and network conflicts to resolution (includes, but is not limited to Desktops, Laptops, Mobile devices, and Printers.Providing technical assistance to end-users; respond to end-user requests for service. and determine nature and extent of support required; provides support or refer to appropriate staff member.Production support to include problem resolution, ah-hoc moves, new user configuration, hardware, imaging and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc.Document detailed information when responding to incidents with prompt analysis of probable cause, while remotely or on site diagnosing underlying causes to customers' problems for resolution.Install, configure, maintain, and troubleshoot a wide range of software; perform hardware/software upgrades to existing computer equipment as needed.Responds to technical issues on site or over the phone for users; investigates error messages and determines resolution; troubleshoot issues that are causing errors; investigates appropriate areas of potential problem and determines resolution.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree and two years of experience or an equivalent combination of education and work experience.
Knowledge in information systems and ability to apply that knowledge in practice.
Ability to manage competing priorities.
Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment, and precedents.
Experience participating in IT projects.
Ability to communicate complex information in straightforward situations.
Preferred Qualifications:Bachelor's degree and three years of experience.
Banking or financial services experience.
Windows 10 Enterprise / Microsoft Office 365, 2010 -2016 Application Support.
Work HoursA 40 hour work week is scheduled. Shift schedule: (7AM – 4PM) & (9AM – 6 PM). 1hr. Lunch.On-Call After-hours and weekend support required on a rotational basis. OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingFrequently (25% - 50% of the time)LiftingUp to 25 lbs.Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.TravelUp to 25%Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify© 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.
Vacancy expired!