Level 2 Platform Application Support Analyst - Atlanta GA area (100% Remote)

Job Description

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The purpose of this role is to support and maintain the application platforms to ensure that Global Technology are providing a dependable, scalable, maintainable and available application services to the business.

• Provide application support to the agreed SLA’s leveraging the support resources internally and with third party vendors and suppliers.
• Troubleshooting issues and providing solutions where possible, engage with development teams as required to help resolve technical issues.
• Work with Development teams to help deploy latest releases
• Initiative-taking monitoring of the platform and creating proposals to ensure application performance is maintained.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with an initiative-taking approach.
• Ensure application support documentation is maintained and stored in central repository.
• Provide subject matter expertise for the initiative-taking management of applications including performance, scalability, capacity, compliance, security, supportability (including patching) and maintainability

Qualifications

“Applicants must be currently authorized to work in the U.S. on a full-time basis.No sponsorship is available for this position or work transfers.”

Location to work - Must live in the Atlanta GA area, and work 100% Remote

Salary Range - $65k to $85k (no bonus offered), health benefits, 401k, vacation & holiday pay, and more!

Tech Stack Knowledge Needed

SQL, Jira, Python, Windows OS, Linux OS, PowerBI, & Tableau, and Media Ocean (desired skill)

• Knowledge and ability to interrogate code and configs to fix issues
• Understanding of .NET and Python based applications.
• Good knowledge of SQL, Windows, Linux
• Understanding/skills of the following
  • Salesforce
  • JIRA/Confluence
  • Power BI Administration
  • Tableau Administration
  • MediaOcean platforms
  • SharePoint
• Strong, vibrant inter-personal skills in both a group and one-to-one settings
• Experience supporting multiple applications across multiple countries
• Good understanding of the business goals of the end users and the business in general
• Strong delivery focus and passion for quality and innovation
• Excellent written and oral communication skills
• Excellent listening and people skills
• Negotiation and influencing skills
• Strong customer-service orientation
• Ability to communicate ideas in both technical and user-friendly language
• Ability to conduct research into application issues and products
• Highly initiative-taking and directed
• Keen diligence
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Additional Information

Benefits Include:

• Comprehensive healthcare plans
• FTO and family leave
• 401k

Employees from diverse or underrepresented backgrounds encouraged to apply.

We have created a great place to work by sticking to our core belief that a great company is built around great people and great results.

dentsu “eight ways” shape and guide the way we do things here, so that, together, we can achieve the ‘never before’ for our clients, for society, and for each other.

We dream loud.

We inspire change.

We team without limits.

We all lead.

We make it real.

We climb high.

We choose excitement.

We are a force for good.

We are dentsu.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, based on age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [emailprotected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at dentsu.

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job. Applicants must be currently authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position.