Vacancy expired!
- Responsible for MDM administration (Microsoft Intune) including end user/device enrollments, new device testing, OS updates, applications, and troubleshooting.
- Responsible for maintaining virtual desktop (VMware Horizon, Azure Virtual Desktop) standards, Microsoft Windows desktops/laptops and iOS mobile devices and applications.
- Evaluates, tests, and packages Microsoft Windows applications. Deploys packages to all endpoint environments.
- Utilizes Microsoft Endpoint Configuration Manager or Intune to provide software distribution, operating system deployment, and patch management to enterprise workstations/laptops.
- Administers/maintains Microsoft Group Policy Objects (GPO) to ensure adopted security standards.
- Proactively identifies and corrects anomalies, conditions, or problems that negatively impact the end-user-experience.
- Develops detailed documentation that includes conceptual descriptions, procedures, configurations, installations, user training and reference information.
- Trains/coaches the global service desk staff on endpoint and/or mobile device support concepts; creates and reviews knowledge base articles.
- Responsible for writing scripts to improve performance, resolve issues and automate processes.
- Responsible for vulnerability remediation across global endpoint environments.
- A Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- At least 5 years of recent experience working in an enterprise desktop / end user computing support and engineering role.
- ITIL Foundations Certification is a plus.
- Microsoft 365 Modern Desktop Administrator Associate certification is strongly desirable.
- 3+ years’ experience and expert knowledge of Microsoft Windows desktop imaging and systems management platforms.
- Creation and maintenance of standardized operating system images
- Upgrade and imaging task sequences
- OS and application settings
- Driver management.
- Expert knowledge of Microsoft Endpoint Configuration Manager (MECM) and significant experience with Microsoft Modern Desktop Management including:
- Microsoft Endpoint Manager / Intune
- Autopilot
- iOS mobile device management (MDM)
- Experience with custom reporting and queries for MECM.
- Proficient with scripting languages including PowerShell.
- Experience with Active Directory, Group Policy, Azure AD and Intune policies.
- Expert knowledge and experience managing user profiles and settings, utilizing tools like Microsoft Group Policy, USMT and UEV.
- Expert knowledge of Microsoft Windows 10 and Microsoft Office 365 applications.
- Strong working knowledge of legal applications such as iManage, Workshare, Litera, Intapp etc. including installation, customization and integrations.
- Ability to work for any US based company without sponsorship now, or in the future
- Evening and weekend hours are required if work demands deem necessary. On-call availability is required with a rotating on-call schedule among the team.
- Must be able to respond to after-hours calls during the week and weekend.
- Local and out of town travel will occasionally be required.
- Any offer of employment will be contingent on the successful completion of a full background check, and drug screening
- Environment: Business Professional
- Hybrid work situation with 2 to 3 days onsite
Vacancy expired!