Vacancy expired!
- Handle customer tickets (interrupt) and auto-generated tickets (incident).
- Execute low to medium complexity projects and changes in Corp Network.
- Handle the business escalation process within SLOs.
- Handle escalations from Junior NOC (Tier I).
- Follow the approved MoP for all troubleshooting and when executing any changes in the network.
- Provide primary on call support.
- Document incident report, postmortem and lessons learned.
- Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF
- Knowledge in Firewalling concepts
- Expert knowledge in IPv4 addressing & subnetting.
- Experience with Enterprise and Service Provider network hardware platforms and architectures,
- Experience working with Service Provider Teams for faults with WAN Circuits
- Industry standard certifications preferred (CCNA, CCNP, JNCIA, JNCIP, JNCIS).
- 2-5 Years experience in Network Operations teams.
- Knowledge, Skills, Abilities
- Good oral and written communication skills, ability to articulate network issues.
- Strong LAN & WAN troubleshooting skills.
- Juniper & Cisco hardware experience.
- Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, OSPF,
- BGP).
- IPSec VPN & GRE tunneling.
- Knowledge of network standards and practices.
- Experience in dealing with users.
- Strong knowledge of network troubleshooting tools, and monitoring platforms.
- Maintain a high sense of urgency while staying cool under pressure.
- Team-oriented, quick learner and adapt to changes.
Vacancy expired!