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Partner Manager – Integrated PaymentsAtlanta, Georgia;Phoenix, Arizona; Chandler, Arizona; Fort Worth, Texas; Charlotte, North CarolinaJob Description:Job Description:A talented team of professionals with diverse backgrounds is being assembled to design, develop, and run a platform and business that will deliver new technology and capabilities to clients in the merchant services space.Integrated Payments, at its core, is a highly collaborative sales enablement and support organization. It is responsible for the research, identification, setup, onboarding and day-to-day management of various business partners and solution providers. We deliver unique, value-added solutions to the organization that will help win, retain, and grow client relationships by ensuring their positive experience is always top priority.As Partner Manager, you will be responsible for the overarching relationship with technology partners. The Partner Manager serves as the primary contact for both the external partner and senior department managers for critical communications and initiatives both directions. This is a cross-functional role supporting partners aligned to all verticals and segments related to payments.Responsibilities & Requirements:
Lead, foster, and develop ongoing primary relationship with multiple complex technology partners.
Serve as the primary point of contact for partners into the ecosystem as well as communications and initiatives from any part of the organization to partners
Identify common areas of improvement across partner ecosystems and develop executive communications to address
Compile and provide executive reporting on performance of partner relationships
Liaise with partners, Business Development, Compliance, Commercialization, Relationship Management, Launch Management, Solutions Engineering and other internal teams such as Product, Platform, Operations and Sales to achieve results leveraging sound business judgment and tailored approaches to drive optimal business outcomes
Coordinate and conduct meetings with internal and/or external stakeholders to successfully complete all tasks and assignments in a timely manner
Examine and help solve complex business problems while managing multiple priorities and strategies simultaneously
Manage, track and report on assigned work covering status, next steps, risks, issues and timelines for completion showing progress made including highlights of major milestone accomplishments
Leverage experiences past and present to identify opportunities to enhance and improve processes and outputs for ongoing improved efficiency and effectiveness
Qualifications & Experience:
Minimum of 10 years’ experience in financial services or related industry and 5 years’ experience in client relations
Solid understanding of various core terms and concepts such as Independent Software Vendors (ISVs), Independent Sales Organizations(ISOs), and Payment Facilitators
Demonstrated success in managing and being responsible for multiple projects and priorities simultaneously
Self-motivated and responsive with an ability to learn and adapt quickly, think and communicate strategically and proactively
Strong oral and written communication skills, highly collaborative, with abilities to motivate teams, set and manage expectations internally and externally
Ability to build and maintain relationships working closely with teams of other organizations and across the bank’s enterprise and lines of business
Exceptional skill in relationship building at all levels of partner/client organizations
Proficiency with SharePoint, Salesforce, Word, Excel, PowerPoint, Visio, and Project
Shift:1st shift (United States of America)Hours Per Week:40Full timeJR-20003271Manages People: NoTravel: Yes, 25% of the timeTalent Acquisition Contact:Referral Bonus:Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
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