Job Details

ID #44641409
State Georgia
City Atlanta
Job type Permanent
Salary USD TBD TBD
Source Delta Air Lines Inc.
Showed 2022-08-06
Date 2022-08-05
Deadline 2022-10-04
Category Et cetera
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Platform Architect, IT Monitoring

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

This position is responsible providing senior advisory, installation, maintenance, and support for AIOPS and Enterprise Monitoring Tools.

You will be responsible for defining and implementing best practices for the end-to-end delivery of the enterprise monitoring solutions, collaborating with Enterprise Business Relationship Managers to establish application performance baselines, and develop and deliver continuous improvement initiatives.

Key Responsibilities:

  • Road mapping, designing, building, and maintaining the operational readiness of the application monitoring and IT operations automation infrastructure
  • Define and implement DevOps practices and processes consistent with the organization's ITSM framework.
  • Identifying gaps in technical monitoring capabilities so they can be filled or avoided to meet project and operational needs.
  • Demonstrated working knowledge automation and orchestration products with an emphasis on delivery of complex event remediation automation based on triggers from event correlation engine
  • Leverage a complete set or monitoring and IT Operations tools for delivering high end application and IT Infrastructure resiliency.
  • Demonstrated ability to delivery performance and user experience measurements in the solution for all applications, especially those deemed critical in nature.
  • This role is a senior technical contact for the application teams and their technical knowledge must bridge technologies and applications throughout the company
  • Develop relevant internal application resiliency training materials and perform training for application and infrastructure teams.
  • Providing subject matter expertise on monitoring for projects and implemented applications including estimating levels of effort.
  • Define and implement QA practices and processes to monitor and ensure the quality and resilience of software and applications across the IT team
  • Ensure all QA and DevOps practices are followed at all times to lead to higher IT applications and infrastructure reliability.
  • Work with team to create a repeatable system reliability engagement process ensuring that all systems and processes are built in a standard way to ensure high reliability.
  • Build a process consulting workflow for all team members to ensure all applications have the appropriate level of oversight by approaching existing application owners to build a governance plan.
  • Partnership with relevant teams across the enterprise to support data capture and advanced data manipulation efforts to support proactive identification of issues.
  • Establish and guide the capture of performance indicator metrics
  • Define performance analysis standards and establish processes.
  • Determine root cause and defining action plans through monitoring tools to prevent future application outages.
  • Assisting with developing show-back and bill-back reporting for applications.
  • Research and recommend software version, and patch levels, for monitoring products in accordance with the strategic direction of the company.
  • Communicate technical and non-technical information to technical support groups, customer support centers, end-users, senior management and vendors.
  • Increase resiliency and efficiency through implementation of best practices and process automation

What you need to succeed (minimum qualifications)

  • 10 plus years of IT systems development, project management, and/or consulting experience required. Bachelor's Degree/MBA or equivalent work experience required.
  • IT people management experience and demonstrated leadership skills. Provide tactical and strategic IT directions with ability to manage and communicate vision to technical staff and senior leadership.
  • Skills in process and project management that ensures high quality, reliable and cost effective business solutions. Ability to problem solve and manage business needs/IT changes in a rapidly changing complex technical environment.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • Strong communication skills

Vacancy expired!

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