Job Details

ID #21739153
State Georgia
City Atlanta
Job type Permanent
Salary USD TBD TBD
Source NICE Systems
Showed 2021-10-27
Date 2021-10-26
Deadline 2021-12-24
Category Et cetera
Create resume

Program Manager

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

About Us

NICE (NASDAQ: NICE) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE is analytics product company and have recently started its development center in Pune.

The NICE Actimize division is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cyber-crime, sanctions monitoring, market abuse, customer due diligence and insider trading. More than 100 of the world's top global financial institutions and regulatory bodies rely on NICE Actimize to increase their insight into real-time customer and employee behavior, transactions, and activities. As a result, these organizations have reduced and prevented financial crime activities, minimized money laundering exposure, increased investigator efficiency and improved regulatory compliance and oversight.

NICE Actimize is currently seeking a motivated, seasoned, hands-on Program Manager with a successful track record of implementing analytical applications within the financial industry as a vendor.

Program Manager will be part of NICE Actimize's Professional Services organization, responsible for managing full client project portfolios for key strategic accounts. These activities include, but are not limited to supporting sales opportunities, leading client initiatives and projects, providing client expertise to the support organization and providing a holistic view of customers project delivery portfolio.

The role demands exceptional client management skills, along with an ability to harness multiple technical stakeholders, both internal and at the client, to achieve multiple goals. Strong communication skills and a consultative-sales mindset are a must-have, along with the ability to think strategically for the long-term. This is a senior-level role with expectations of contributing to broader organization goals and process improvement.

What you will do:
  • Own the full portfolio of project delivery initiatives for key customer accounts.
  • Build and maintain solid client relationships with senior IT and business managers
  • Oversee the planning, scheduling, and tracking of program/project timelines, resources, milestones, and deliverables using project management tools and best practices.
  • Represent the services organization in a pre-sale's capacity - Oversee and drive solution design, service quotes, SOW writing, and contract negotiations
  • Identify any issues/risks to program/project success and develop mitigation plans to manage them throughout the development life cycle - Partner with the team to drive the mitigations.
  • Provide regular status to leadership on program/project progress, risks and issues, schedule, and cost variances, KPIs, resource utilization.
  • Act as a senior point of contact or escalation for assigned clients.
  • Participate in process improvement that will increase customer satisfaction and organizational effectiveness.
  • Travel up to 25%

Basic Qualifications
  • 5+ years of program, portfolio and/or account management experience at an enterprise software vendor
  • Bachelor's degree or greater from an accredited university

What differentiates you as the best:
  • Excellent verbal, written and presentation skills
  • Proven success in delivering projects and programs within budget and specified timeframes, while ensuring customer satisfaction
  • Proven ability to thrive in a fast paced, dynamic environment
  • Ability to handle multiple assignments and responsibilities
  • Critical thinking skills - Capable of providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items
  • Comfortable and experienced operating in the pre-sales space
  • Experience in developing and employing project management artifact standards and best practices
  • Ability to work efficiently within a matrix management organization
  • Provide mentorship and professional development to resources
  • Operational competency with MS Office Suite
  • Financial services experience
  • Creative problem-solving ability and comfort with ambiguity

Preferred Skills
  • PMP, PgMP or PfMP certification
  • CSM certification

Vacancy expired!

Subscribe Report job