Vacancy expired!
Career Opportunity: Job Title: QA Test Lead About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview: QA Test Lead Responsibilities and Duties:
- Document E2E UAT process which includes process maps and RACI chart.
- Serves as primary subject matter expert (SME) on Customer Service Desktop CRM and have a working knowledge of the primary contact/support channels (e.g., IVR, Cox Mobile App, Cox.com and Retail).
- Works directly with development, QA teams and UAT users to complete testing and delivery for all E2E Epics for each Desktop CRM release cycle.
- Manages/coordinates resolutions of complex E2E testing issues through triage, issue identification, re-test to resolution/completion.
- Work with Technology Vendor team to rollout any new features or significant changes to existing features/systems for Vendor Partner IT organizations.
- Ability to work in Agile environments/SAFe agile methodology.
- Provides feedback on trend analysis for continual improvement and provide solution options for gaps within support teams.
- 3 to 5 or more years of experience required in related field (Data Solutions, Telecommunication Information Technology or Engineering).
- Proficient in MS Word, Power Point, Excel, Teams, Visio and Project / Jira / igrafix / BMC-Remedy.
- Strong communication skills both verbal and written with ability to demonstrate features and test results.
- Requires strong knowledge of testing best practices and working knowledge of omni-channel workflow.
- Experience in all phases of project delivery cycles (i.e., Agile and Waterfall) with interfacing both with technical teams as well as multiple lines of the business stakeholders.
- Intermediate skill/certification for CRM software Pega (v7.x or higher) and or Salesforce Preferred.
- BS/BA degree in related discipline strongly desired (information Technology, Computer Science, Engineering).
- Experience in telecommunications industry desired.
Vacancy expired!