Vacancy expired!
- Independently provides service support to an assigned group of clients with lower complexity.
- Builds proactive operational service plans, aligned with client expectations and strategic delivery initiatives.
- Serves as the connector between our clients and the broader organization to ensure delivery of clients' operational needs. Partners in this effort include, but are not limited to, relationship management as well as onboarding, implementation and portfolio management, as well as product specialists.
- Thoughtful delivery of client experience through every stage of a new onboarding.
- Ensures relevant teams understand timely and accurate client requests (invoices, reporting, price files, data etc.) for non-complex clients
- Brings operational support to sales process where appropriate. Including operational input on RFPs, pitch participation, and operational content in new business due diligence processes.
- Drive Operational Due Diligence meetings with clients showcasing BlackRock's value proposition, coordinating functional presenters and materials, collecting, and sharing feedback.
- Participate in projects/initiatives (regulatory, platform and/or client) to the extent they impact the client.
- Thrives in a culture of excellence, innovation, communication, and accountability!
- Embrace the use of technology and digital tools to deliver an excellent client experience
- 1-4 years of proven experience in client service, operations, sales, investment consulting or portfolio management support
- BA/BS equivalent
- Strong grasp of Microsoft Office applications, with a technical skill that allows you to multitask many programs at once
- Ability to efficiently handle deadlines, be self-motivated and work independently, while also collaborating with the broader team
- Ability to build and grow relationships both externally with clients and internally with partners
- Shows innovative problem-solving capabilities and ability to think and act quickly and creativity.
- Is consultative while user-friendly, operates with discretion, exercises sound judgment and humility.
- Creates and maintains a culture of accountability, transparency, and ownership.
- A heart for championing and demonstrating empathy for clients and third parties.
- Possesses strong oral and written communication.
Vacancy expired!