Vacancy expired!
Room Service Order Taker/Cashier (193950) - IC Buckhead Atlanta HotelJob Number R171688Hotel Brand: InterContinental HotelsAmericas - United States - Georgia - AtlantaDescriptionAbout usAs a Room Service Order Taker , you will be the person our guests rely on to recommend the best products using your professional sales skills, offer local insights and anticipate every detail of a friction-free experience.The moment a guest steps into our hotel, they walk into a genuinely memorable experience created by the warm atmosphere that you provide making our guests feel at home in any location.Our Hotel:InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith. Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.Visit our website at: http://www.intercontinentalatlanta.comYour day to dayHandle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account.Duties and ResponsibilitiesFINANCIAL RETURNS
Follow established script to encourage up-selling.
Close checks to correct guest’s room account.
PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
GUEST EXPERIENCE
Articulate and repeat each order to the guest before hanging up. Use guest name and title.
Give guest the approximate time of delivery.
RESPONSIBLE BUSINESS
Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once.
Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, salt), etc.
Print reports and/or complete paperwork at the end of shift.
May assist with other duties as assigned.
What we need from youQUALIFICATIONS AND REQUIREMENTSMinimum: Basic reading, writing, and math skills. Previous experience in a customer service position.This job requires ability to perform the following:
Handle multiple incoming calls
Working with a keyboard
Other:
Communication skills are utilized a significant amount of time when taking room service orders and interacting with guests, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when recording orders, completing paperwork, etc.
Basic math skills are frequently used when recording and adding guest checks.
May be required to work nights, weekends, and/or holidays.
Vacancy expired!