Job Details

ID #44641016
State Georgia
City Atlanta
Job type Permanent
Salary USD TBD TBD
Source Delta Air Lines Inc.
Showed 2022-08-06
Date 2022-08-05
Deadline 2022-10-04
Category Et cetera
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RPA Engineer

Georgia, Atlanta, 30301 Atlanta USA

Vacancy expired!

Delta IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders within Delta, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.

Delta IT employees are thinkers, doers, innovators.

We are proactive.

We are collaborative.

We deliver impact to our customers.

This role is responsible for support and operations of BluePrism RPA Tool and supporting the application maintenance. This person will deliver the service for the IT service management processes, i.e. ensuring the smooth operation of the application. The tasks are typically investigation and resolution of issues and may also include performance monitoring and configuration of software parameters.

Additional Responsibilities:

  • Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents
  • Facilitates recovery, following resolution of incidents
  • Documents and closes resolved incidents according to agreed procedures
  • Initiates and monitors actions to investigate and resolve problems in systems, processes and services
  • Determines problem fixes/remedies
  • Assists with the implementation of agreed remedies and preventative measures
  • Carries out agreed applications maintenance tasks
  • "Go Live" support after introduction of new solutions
  • Supporting the processing of service requests

What you need to succeed (minimum qualifications)

  • Experience in support of RPA related infrastructure:
  • BluePrism (or other RPA solutions likeWinAutomation, PowerAutomate, Uiflows etc.),
  • Credential Manager, Schedulers, Code Reviews, Load Balancers, Control Room,
  • Importing/Exporting Code from one Environment to another,
  • Windows clients/Virtual machines,
  • Knowledge of LDAP, SQL,
  • Visual Basics / Dot Net Basics.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • BluePrism Production Support / Developer : 3+ Years
  • BluePrism Certification (Preferred)

Vacancy expired!

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