Vacancy expired!
Job Description
CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems
Position Description:Partner Enablement Manager (PEMs) are the main technical liaisons for CyberSource’s Acquiring SolutionsPartners. We are currently looking for a PEM for the CyberSource Customer Support team to manage the relationships with our growing portfolio reseller partners. This individual will be responsible for the enablementour partners on consumption of new products, solution and client-level requirements, and issue management. The individual will have a vital role in ensuring that our partners’ integrations are functioning optimally. The candidate will also work with our Partner Success and/or Alliances organizations in fostering the relationships with our valued partners, and will play a key primary role during operational reviews, trainings, escalations and presentations.
Responsibilities:- Act as primary technical point of contact for our largest high value reseller partners, addressing any technical challenges or payment questions that may arise.
- Manage escalations until the issues have been resolved.
- Provide as-needed consultative guidance to partner for integration and support of new resold merchants.
- Educate partner on how new CyberSource products and functionalities may contribute to their business models.
- Work with reseller on best practice implementation and support for resold merchants.
- Define enablementprocesses between reseller, resold merchants, and CyberSource teams.
- Advocate product enhancement requests with our cross-functional teams.
- Lead product trainings and perform merchant business reviews as needed.
- Build deep product knowledge in CyberSource products and services.
- Partner with our Alliance/ Partner Success teams to build relationships with technical and business contacts with our resellers.
- Engage resellers in face to face meetings
- Coordinate with the Technical Account Management and larger Client Services team on shared initiatives/product matters.
- Travel is required (up to 20% travel)
Position can be based in any of these specific office locations - Miami, FL Atlanta, GA or Austin, TX
This position will not be able to offer any relocation assistance or immigration sponsorship.
Qualifications
Basic Qualifications:- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
- 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- A track record of a strong customer focus. 8+ years of experience in a Customer Support/Account Management role is strongly preferred.
- Comprehensive understanding of the CyberSource solutions within a Reseller Partner model is required.
- Strong understanding of technical concepts, programming languages (REST, Java, C/C, Perl, etc.), and markup languages (HTML, XML).
- 3+ years of payment industry experience is strongly preferred.
- Must have the ability to skillfully prioritize and manage concurrent projects and issues.
- Ability to articulate complex topics to variable audiences is required.
- Card-not-present, card present, PCI, and risk mitigation methodology experiences are strongly preferred.
- Excellent written and verbal communication skills.
- Experience in working with cross-functional/cross-department teams.
- Experience in project management is preferred.
- A self-starter with strong organization skills and resolution management.
Additional Information
Work hours: 8 hours - Regular Office hoursTravel:Position might require occasional travel for training or team meetings -Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Vacancy expired!