Vacancy expired!
Responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform HR Service Delivery application following vendor best practices.
Responsibilities:- Works with the Business / Product Team and development team to provide estimated level of effort
- Takes ownership of high level / complex business requirements and works them to completion
- Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
- Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search
- Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes.
- Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
- Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
- Performs peer review of code prior to functional testing
- Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
- Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
- Assist team members with support issues.
- Participate in daily standups to report status, delays and risks to scrum master / team leads / management.
- Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
- Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
- Mentor other team members as needed
- Practices safety conscious behaviors in all processes and procedures.
- 5 or more years of experience in ServiceNow Platform development
- 3 or more years of experience in ServiceNow HR Service Delivery (scoped version) development
- 3 or more years of experience in Agile development practices
- Ability to script complex scenarios during interactive sessions
- Demonstrable experience creating and maintaining ServiceNow Logic and Scripts, HR Case Record Producers, Virtual Agent Conversations, Portal Widgets, REST Integrations, and Flow Designer Flows
- Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
- Ability to work independently to achieve exceptional results
- Demonstrated ability to deliver quality work on time and translate planning into action
- Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
- ServiceNow CSA Certification
- ServiceNow CIS-HR Certification
Vacancy expired!