Vacancy expired!
The HR Technology Platform team designs & delivers innovative solutions that enable the firm's ambitious talent agenda, create an exemplary employee experience and yield insights at scale. This is a team of motivated technology professionals passionate for supporting the execution of critical human capital processes through best-in-class applications including ServiceNow and Workday.
Position Purpose & Responsibilities As an BlackRock ServiceNow Configuration Analyst you will have the following responsibilities:- Develop and modify ServiceNow workflows, forms, lists, business rules, UI components
- Provide configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
- Collaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)
- Research new feature enhancements and functionalities from ServiceNow
- Participate of the Technical Solution aspects of ServiceNow implementations specific to: design, solution architecture, functional implementation and evaluation of business needs
- 4+ years total HR Technology experience and familiarity with common HRIS systems, such as Workday, SAP, Oracle, SuccessFactors
- 2+ years of ServiceNow implementation hands-on experience for HR including case management, portal, service level management, agent workspace, advanced work assignment, reporting, and performance analytics.
- Detailed understanding of all configuration items / options related to HRSD, including HR profile, integrations, COEs, Services, Service Catalog, Agent Workspace, Knowledge Management, workflows, approvals, assignment rules / advanced work assignment queues, User / HR criteria, notifications, SLAs, Employee Service Center / Content Delivery, Reporting, Performance Analytics
- Capable of understanding business requirements from non-IT stakeholders, and translating requirements to ServiceNow solution capabilities
- Understanding of HR processes, delivery models, and organizational structures
- Comfortable / capable of communicating with senior (non-IT) executives at the director level and above
- Familiarity with key HR legal and regulatory concerns, such as privacy, FMLA, GDPR, etc.
- Experience working in global projects with resources spanning multiple time zones and support from contingent workers
Vacancy expired!