Staff Systems Engineer

The Workplace Technologies team is looking for a seasoned A/V Design/Systems Engineer who is passionate about how to shape Visa’s future way of working and collaborating. Our team is focused on being a trusted partner and helps enable fellow colleagues to communicate and connect anywhere in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.This candidate is a thought leader who is highly motivated in figuring out how to transform Visa into the best place to work, communicate, and collaborate. The ideal candidate will have a strong understanding of A/V life cycles from conception to deployment to operations. This candidate will have deep technical knowledge around collaboration tools, conference room technology, live event production, video walls, digital signage, and video conference platforms. It is essential this candidate understands best practices and always stays ahead of industry trends.This role will be highly collaborative and responsible for key partnerships with IT, Facilities, Construction and Real Estate, and vendors. This person will be a key driver in implementing new technologies and innovative solutions throughout all of Visa. It’s very important for this candidate to have a positive can-do attitude, incredibly organized, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.You WillUse your expertise to get into the technical weeds and do what it takes to get the job doneDesign and commission innovative A/V solutions for boardrooms, lobbies, innovation centers, conference rooms, event spaces, training rooms, collaborative spaces, video walls, digital signage, etc.Drive A/V scopes and partner with stakeholders, general contractors, IT teams, facilities, vendors, etc. and ensure office build and refresh projects are completed according to design specificationsProvide stellar customer service and consult with internal clients to discuss, plan, and ensure their A/V requirements for their meetings and events are properly supportedManage IT support tickets and troubleshoot and resolve A/V issues in a timely mannerMonitor A/V equipment, aid in conference room sweeps, and perform preventative maintenancePerform proof-of-concept (POC) tests and validation on new and emerging A/V technologiesCreate, update, and archive all documentation and wikisContribute to updating A/V standards and practicesTrain and mentor other team membersThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.