Vacancy expired!
- The Store Systems Specialist in the IT team is responsible for problem management, configuration, staging,
- installation and data upload and download troubleshooting of various point of sales systems. The position
- requires strong technical skills in retail and/or hospitality systems and as well as great collaboration and
- interpersonal skills in cross function environment.
- Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
- Prevents the replication of Problems across multiple systems
- Reviews the efficiency and effectiveness of the Problem control process
- Monitors the effectiveness of error control and makes recommendations for improvements
- Updating Knowledgebase
- Prevents recurrence of issues by identifying root cause and implementing fix
- Drive all problems towards root cause identification and permanent fix.
- Need to have innovative approach as problems are unique and need to use different RCA techniques
- Work with third party vendors to identify issues for their respective products, test all fixes and
- enhancements, and work with the vendor and internal IT and external IT teams to apply changes into
- the production environment.
- Perform configuration, staging and installation for POS hardware and software.
- Troubleshoot software, hardware, and networking issues.
- Understanding POS interfaces, data model with central systems and payment middleware, gateway,
- and bank provider.
- Experience in troubleshooting data upload and download.
- Assist in the definition of store systems/POS business requirements and provide viable solutions
- alternatives and recommendations (e.g. changes to business processes, creation of new business
- processes, or system enhancements).
- Participate in projects and enhancements that involve changes to store system applications which
- would include determination of user requirements, testing of changes, preparation of operational
- procedures.
- Acts as the liaison between IT and the business units for Store Systems, responsible for identifying and
- resolving technical and process issues related to the POS, payment solution and other related
- interfaces. Requires advanced knowledge of related business processes and how technology supports
- these processes.
- Responsible for working on projects that apply new or existing technologies and solutions to meet
- business needs. Works with the IT and business management teams to define overall technical
- direction.
- B.S. degree in engineering, computer science, networking or relevant field or equivalent experience
- Writes, maintains, and reviews complete and concise technical documentation
- Broad and strong knowledge of Store Systems hardware and software including POS, peripherals,
- Pinpad, media player, digital signage, PC and network printer, etc.
- Understanding of ITIL framework specially in Incident Management, Problem Management, Change
- Management, Release and Deployment, etc.
- Experience with Windows Operating Systems, able to manage Microsoft patch application.
- Experience with Event Viewer, application logs, Microsoft SQL query.
- Experience with database management and support.
- Experience on payment solutions.
- Experience with software distribution & patch management using BigFix, Kaseya and Intune
- Experience on creating gold image, ghosting, scripting, group policy, staging and configuration
- processes.
- Able to deal with ambiguity – can function without having the total picture.
- Knowledge of retail and hospitality industry best practices with prior experience in Store Operations
- business processes and systems.
- Ability to work with various levels of store staff/management.
- Multitasking skills, able to prioritize, and juggle various projects and tasks concurrently.
- Excellent verbal and written communications skills working with all levels of the organization and with
- external vendors
- Able to work independently and in a team environment
- Align the business’s goals, needs and objectives to the solutions
- Communicate issues and status in a clear, timely manner
- Strong technical experience in testing, design and support
- Good problem-solving, as well as written, verbal and interpersonal communication skills
- Having a can-do attitude
- Willing to travel
Vacancy expired!