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Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiriesus@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 182779 in the subject line of the email.ResponsibilitiesPREFERRED Qualifications:In this role, you will troubleshoot and resolve simple to highly complex technical issues related to Oracle WebLogic Application Server & related technologies such as J2EE (Java, EJB, JMS, Java Security, JVM, Performance Tuning, Clustering etc).Please note: The base hours are 11:00 a.m. - 8:00 p.m. Mountain Time, Monday through Friday. The flexibility to work beyond standard business hours, to include weekends and holidays, may be required. Adjusted work week may be an optionPREFERRED REQUIREMENTS INCLUDE:Technical6-10 Years of experience in Design / Development of J2EE Application, Administration / Configuration of Application Servers (WebLogic / JBoss / WebSphere, etc )Hands-on experience with cloud computing platforms, such as Oracle Cloud, AWS, Microsoft Azure, Cloud Foundry, Salesforce, etc.Hands on experience in J2EE Server Technologies such as Java, JSP / Servlets, EJB, any J2EE Application Server - Preferably (WebLogic Application Server) is MUSTExperience in Server Side J2EE - JMS, Java Security ; Web Services ; JVM ; Cluster Technologies ; Web Services ; XML is MUSTExperience in operating systems (Linux, Solaris), networking and database preferred.Exposure to other Middleware Products such as SOA, IDM, Portal, etc a plusCustomer ManagementAbility to understand customer problem and provide technical solution in timely mannerAbility to understand customer urgency and sensitivity of problemAbility to view customer situation holistically instead of just single transactionAbility to speak confidently and communicate clearly with customer and customer managementAbility to work well with demanding customer environment and delight customerStrong verbal and written communication skills.Strong adherence to Process and be process championEmail of Internal ContactAbout UsDiversity and Inclusion:An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. .Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
Vacancy expired!