Vacancy expired!
- Listen to callers concerns; taking ownership of each callers request and managing their expectations to ensure timely resolution
- Walk caller through troubleshooting steps via phone/email to reach resolution and eliminate root cause issues
- Document required information through our client ticket management application known as ServiceNow, while being in compliant to HIPAA and other federally regulated laws.
- Manage group by service as a team mentor to peers with troubleshooting inquires.
- Handle customer complaints and offer elevated technical support expertise.
- Assist SME in tasks/special projects as assigned to you
- Provide real time assistance to peers via TEAM chat
- High school education or equivalent experience.
- At least 3 years in an inbound call center environment
- At least 5 years in customer service
- At least 3 years' previous technical support experience and/or help desk
- 1+ year of experience with client management ticketing applications
- 1+ year of proficient knowledge working on multiple browsers
- 1+ year of network administrative experience
- Ability to work successfully with customers to provide problem resolution
- Strong telephone etiquette
- Strong problem solving skills
- Strong verbal and written communication
- Collaborator and ability to work within a team setting
- Ability to document problem resolution and other materials
- Ability to multi-task and prioritize effectively and independently
- Proficiency in MS Office Applications
Vacancy expired!