Vacancy expired!
- Documentation of the process and procedures within the Global Infrastructure team
- Engineering documentation that will be used for running the environment
- Standardize documentation for model and procedures for release management
- Engineering standard documentation for Line of Business development models and pipelines
- Writing from scratch, editing, improving, and proofing technology processes and procedures
- Develop process flow diagrams, user-friendly graphical job aids, process narratives, and technical reference materials
- Participate in process development and improvement projects
- Develop goals, milestones and manage timelines for document creation, approval and publication
- Maintain overall process documentation records including creation, revisions, reviews and archival
- Assisting in establishing style guidelines and standards for all process and technical documents
- Conduct process documentation and participate in improvement training as needed
- Other duties as assigned
- Expert knowledge of industry standard best practices for technical/process writing
- Strong understanding of a formal methodology for technology process improvement
- Working knowledge of corporate policies and standards
- Experience with DevOps, Cloud, Linux and/or Terraform is a major plus
- Strong customer service focus
- Strong knowledge of project methodology
- Strong guidance in the area of process improvement
- Expert knowledge and proficiency of Microsoft Visio or comparable process flow design tools
- Advanced analytical and problem-solving skills
- Excellent interpersonal communication and listening skills is essential
- Ability to lead process improvement or technical writing projects
- Ability to handle multiple projects and clients at once
- Ability to negotiate delivery timelines, handle objections and counter professionally
- Ability to provide documentation samples considered a plus
- Excellent presentation skills
- 3 Years (or more) of technology experience
- 5 years of experience writing and editing technical content
Vacancy expired!