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Training Manager - Rocky Mount Bakery
Position Overview:
You may know us as a company with great food You may also know us from '"Fortune" 100 Best Companies to Work For' list
What you may not know is that at The Cheesecake Factory Bakery your direct daily contributions impact the creation and success of a world class product from an award winning facility.
At The Cheesecake Factory Bakery, our recipe for success begins with the highest-quality ingredients: our employees. Each one plays a critical role in creating our professional, collaborative environment and contributes to our success as the most advanced producers of superior dessert products. We continue to lead our industry in quality, while consistently exceeding expectations through our commitment to being partners of choice with our employees, customers and communities.
The Training Manager for The Cheesecake Factory Bakery Inc. creates and manages the learning and development/training programs appropriate for the Bakery. This person will promote a learning environment to drive operational results. This position supports the Bakery staff in directing the overall training activities of the Bakery. The Training Manager leads a staff of training and education specialists who organize and conduct training and educational programs for employee development, orientation, and on-the-job training.
You'll thrive in this position if you are:
Service oriented: you're a people person who is systematic and trustworthy interacting constructively with peers or teams of various levels demonstrating strong, positive communication skills.
Driven by results: you are conscientious and persistent about delivering timely, high quality deliverables performing all job functions safely while follow instructions.
Exhaustively meticulous: you have an unrelenting attention to detail leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
Improvement focused: you never turn off the thought "how can I do this better/faster"
Adaptable: you're at ease in a fast-paced environment and able to effortlessly change direction when priorities shift learning to perform new tasks as required for business needs willing to work various shifts and work extended hours if necessary.
A team player: While you're a capable self-manager, you thrive when you're a part of a team yet don't mind getting your hands dirty on your own if needed.
Pressure resistant: you have ice in your veins while under pressure and maintaining a positive outlook at work while the heat is on, is never an issue for you.
Expert Communicator: able to read, write and communicate in English/Spanish as it relates to the job and safety regulations.
Key Duties and Responsibilities:
Develop targeted employee training programs by working in coordination with the Bakery management team.
Develop, enhance and streamline the orientation program for new hires - Continue to improve the certification program.
Develop training curriculum for Managers and crew leaders (leadership development program).
Supervise and lead a Training Team.
Use Project management concepts/principles in developing training.
Utilize Root Cause Analysis, Pareto, flow charts and other analytic tools to identify issues and propose resolutions.
Evaluate processes to optimize product handling, product flow and layouts.
Oversee and assist in the development of training programs.
Determine training methods to be used, such as individual or group instruction, workshops, and demonstrations.
Research and develop handbooks, models, and other teaching aids.
Evaluate employee test scores to measure training program effectiveness and reports findings to management.
Recommend changes to improve program content, and works with management to achieve Bakery training goals.
Prepare and approve budgets and travel plans.
Recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action.
Qualifications
College degree in Adult Learning/Education or similar function.
5-7 years experience in training all levels of employees in a manufacturing environment.
Must demonstrate the ability to manage people and processes.
Must drive execution in a compassionate and collaborative manner.
Must possess well developed leadership and organizational skills.
Must be project oriented and have the ability to follow through on long term goals.
Must be able to develop training plan and schedules to support business objectives.
Desire to be in customer-oriented environment.
Must be flexible to flow to the work independent of the shift and work hours.
Must be bi-lingual in Spanish and English.
Ability to handle multi-tasking.
Ability to excel in fast a paced environment.
High degree of dependability and integrity.
MS Office proficiency.
About Us: Recognized as one of the FORTUNE "100 Best Companies to Work For", The Cheesecake Factory Incorporated operates more than 200 full-service, casual dining restaurants throughout the U.S. and Puerto Rico. The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Dream Factory brand cheesecakes and desserts in retail outlets nationwide. #SoCheesecake #LifeAtCheesecake
The Cheesecake Factory Incorporated is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.
Vacancy expired!