This is an excellent opportunity to get on with a very stable company with much growth potential. I am the recruiter and have been with the company over 12 years.
Looking for a bilingual administrative assistant to assist as the regional repair leader.
$35,000-$40,000 base plus incentive pay based on company performance.
Excellent health benefits. Monday-Friday. No nights or weekends. Convenient to Norcross, Duluth and Atlanta.
Please see description below-
A Regional Repair Leader will primarily work with our customers' needs that arise from waterproofing deficiencies, either by claims associated with a Reroof Warranty or by assistance with resolving the current roof, siding or other construction related deficiencies not related to a Reroof warranty. Regional Repair Leaders must have excellent interpersonal, communication and organization skills, poise, assertiveness and confidence to work effectively with all people and customers. Always be goal oriented, energetic and able to handle fluctuating task assignments with a 'Can-do' attitude. Maintain the ability to respond to last-minute changes in calendar/schedule and make appropriate adjustments. As well as, be self-directed, able to work independently and as part of a team and have a strong sense of customer service excellence.
Responsibilities / Tasks include but are not limited to the following:
Reroof Warranty Claims: Based on Regional Sales Dollar Volume.
Completed Projects - Perform closeout processes
Receive project at the close out stage in CRM following the final payment
Retrieve from PM site conditions that would affect a roof warranty claim
Post conditions in CRM with pictures of the conditions
Prepare warranty package for customer
Completed Projects - Introduction to the customer
Issues warranty claim documentation to customer
Communicates the process and person to contact for claims
Retrieves customer email addresses for CRM notifications of claims
Completed Projects - Immediate Service to the Customer
Enter all claims, research and requests into CRM
Coordinates between Crew, PM, Local Repair Crews, Customer and others to resolve claim
Documents and performs tasks associated with a warranty
Prepare crew chargeback documentation
Properly notate in CRM
Documents and performs tasks associated with a non-warranty
Whether or not it is Billable
No Charge for customer relational proposes
Readily and effectively communicate to serve the customer
Send Customer Document/Email of resolution
Close out Claim after all tasks and documentation to customer have been completed
Regional Roof Repair Services:
Maintain Regional Repair Alliances (Repair Crew/Technicians) to serve Reroof Department's customers nationally whether a warranty claim or a service is needed to correct a waterproofing deficiency
Documentation, systems and communications will be similar to Warranty Claims
Administrative support with tasks associated with proposals in Word and Excel, CRM data entry and other necessary tasks.
Be available, flexible and conscientious to meet the needs of the team and most importantly the customer
Review New Opportunity requests and approvals for scheduling
Contact customers personally when scheduling and/or rescheduling properties and with all home owners and condo associations
Schedule all new opportunities for Estimators and approved work for Technicians for Repair Department- which includes producing all documentation and ensuring CRM and SM are accurate and kept up-to-date
Assign opportunities to proper Person and update CRM and SM; including documentation of changes for Repair Department
Review and check in estimates/evaluations as they are turned in
Assist with reviewing warranty pipeline for unresolved warranties not scheduled or closed
Generate bids, and submit to customers, within a 24-hour targeted timeframe from receipt
Produce and/or review Evaluations and large repair bids and submit
Review pricing and ensure Gross Margins are being met
Customer relationship development
Complete Sub Pay weekly
Track CRM Pipeline for Repair to ensure timely turn-around time and accuracy for New Opportunities, Estimates Requested, Estimates Scheduled, Project Sold, WIP and Repair Warranty's and work to resolution those that are outstanding.
Input notes of communications with properties in CRM and ensure other staff is doing same
Negotiate and execute customer contracts
Calls, faxes, emails follow ups on all unapproved bids
Research and enter Warranty Cases into CRM and follow through to completion - including resolution with Technicians to get paperwork, pictures and appropriate documentation
Pull files for callback warranties and copies pertinent info to be given to technician and/or estimator with paperwork
Work directly with Reroof salesmen regarding opportunities/issues
Manages insurance/invoice compliance with Property Management companies