RooterPLUS Plumbing and Septic was founded in 1994 with the goal of providing world-class customer service to all of Metro Atlanta.
Do you want to come be a part of a great team? Want to enjoy yourself while working for and with a great group of people? Come join our team! We are looking for an experienced Dispatch Service Representative to be the hub of our company and bridge the gap between the office and the field. As a dispatcher, you will maximize job opportunity by driving the right tech to the right call. If you are a multitasker, organized, and analytical, we want to hear from you!
Responsibilities:
-Be reliable. Understand that your colleagues rely on you.
-Be productive and accountable when you are in the office.
-Understand the skills, strengths, and weaknesses of the field technicians and dispatch work orders accordingly based on job opportunity and availability of the technician
-Provide all necessary information to field technicians to ensure quality customer experience
-Contact customer prior to dispatch to ensure their presence via phone or e-mail
-Answer the phone professionally to back up the Customer Service Representative
-Be familiar with company, products, and services to answer questions without consulting others
-Communicate clearly, precisely, and in a friendly manner
-Record and report the service calls
-Update customers throughout the day on the technician’s progress
-Follow up on all work orders with technicians and customer to ensure proper handling and completion of work order
-Perform other duties as assigned
Qualifications:
-Service Titan experience a must!
-Good record keeping skills
-Highly organized and analytical
-Strong communication skills
-Must pass drug screen and background check
-Ability to adapt quickly to changing priorities
-Positive attitude
-Ability to multitask and stay calm in stressful situations
-Self-starter, motivated, and desire to learn
RooterPLUS is a Drug Free Workplace
Job Type: Full-time
Schedule: Monday-Friday, 11am-7pm
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Bonus/Incentive pay based on performance
Restoration Referral Money