Vacancy expired!
Our client is in immediate need for a talented
“NOC Engineer”; with experience in the IT Industry. This is a Full Time – Permanent Job and is located in “Wilmington, DE”. Please review the job description below and contact me ASAP if you are interested. This requirement is Onsite from Day 1 | Local candidates are highly preferred Required Skills and Responsibilities:- Experience managing, supporting, and deploying network infrastructures
- Strong ability to diagnose server or network alerts, events, or issues
- Understanding of common information architecture frameworks
- Good oral and written communication skills, and ability to address conflict with others constructively
- Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools.
- Contact on-call personnel to communicate new events depending in Priority
- Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management
- Participate in Major Incident bridge calls to provide real time data for monitored systems
- Document activities performed in associated tickets
- Manually Monitor processes/system not covered by automated monitoring tools
- Remotely access systems to perform initial resolution attempt
- Flexible to work in any shift.
- Good communication skill to interact with both customer and end user over phone and through email.
Vacancy expired!