Vacancy expired!
- Work with partners, customers and Nexidia sales to understand business' needs with regard to interaction analytics with the contact center;
- Develop and maintain appropriate "Product Requirements Backlogs" detailing the business and technical requirements for each release;
- Assist with the development of the functional/technical design for the features and functions called for by the product requirements;
- Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products;
- Prioritize and update defects, improvements and enhancements;
- Design / Storyboard and develop product demonstration scenarios within the application;
- Participate in customer-facing sales meetings, events and user conferences as a product expert;
- Perform competitive analysis and become the reference point for knowledge of the competition's relevant product(s);
- Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services and support), customers, prospects, and partners.
- 5+ years experience with software product management, professional services, or in another relevant role;
- Excellent written and oral communication skills;
- Demonstrated experience as a persuasive and persistent advocate for customer needs;
- Excellent cross-functional team leader with project management skills;
- Self-starter with demonstrated ability to take the initiative and work in a self-directed manner;
- Ability to thrive in a changing environment;
- Ability to communicate comfortably across all levels of corporate structure;
- Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market;
- Contact Center Business experience preferred;
- User experience skills a plus, but not required
- Knowledge of telephony infrastructure a plus, but not required
- Bachelors Degree (MBA preferred).
- Nexidia is currently in a work-from-home environment and will be so for a yet to be determined amount of time.
- Upon office reopening, we anticipate a hybrid model that will mix work from home days with in-office days.
Vacancy expired!