Vacancy expired!
- Acceptable Use Policy Enforcement for Cox Residential and Business Subscribers. Ensure consistent application of policies and procedures for responding to complaints pertaining to abuse or security incidents originating from the Cox Subscriber Network.
- Maintain technical awareness of new virTrojan/worm activity, including new trends and security measures within the industry.
- Analyze and establish the validity of specific data including, but not limited to: e-Mail headers, Router/Firewall logs, IP and subnet information, customer account information, violation history, and other tangible factors such as severity of impact to the Cox network.
- Work closely with other Cox operations teams to prevent and address incidents of spamming through our mail servers.
- Educate and inform our customers, stakeholders, and boundary partners on Internet Security matters.
- Create, document, and follow detailed operational processes and procedures to appropriately analyze, escalate, and help remediate customer security issues.
- Analyze and make recommendations based on call volume trends and other factors for forecasting future Customer Security needs including staffing and capacity.
- Research and remediate Cox.net and Cox Business email account compromises and account take overs through threat hunting using standard and new Indicators of Compromise (IoCs).
- Research and address known Cox Phishing sites to ensure they are blocked from the subscriber network and reported to the proper agencies for removal.
- Create Splunk log searches, correlate information, and report on findings to support Security investigations of account take over and other customer security needs.
- The nature of the work requires general supervision and exercising judgment. Work typically involves collaboration with team members or other groups and review of output by a peer or supervisor.
- 3 years of security experience, preferably with Abuse or Incident Response duties.
- Working knowledge of customer support processes, customer notification methods, and malware remediation.
- Excellent verbal and written communication skills are needed to communicate complex topics to both technical and non-technical audiences, and the ability to tailor messaging based on intended audience.
- Strong collaboration skills to effectively drive understanding and consensus among cross-functional teams on key security risks.
- Solid understanding of networking (WAN, LAN, wLAN) and communication techniques/protocols (IP and others) and their combined effects on our network and customers home/business network systems security.
- BS/BA or Associates degree in a related discipline required (i.e., Computer Science, Information Systems, Engineering, Business, etc.) and/or 3 years of experience in related field (Information Security, Abuse Operations)
- 3+ years of Abuse Desk or Information Security experience, preferably in the areas of malware and messaging.
- Telecom/Cable industry experience.
- Splunk Core Certified Advanced Power User Certification
- At least one relevant industry certification - CISSP, CISM.
Vacancy expired!