Vacancy expired!
- Facilitate creation, refinement and appropriate delegation of Business Requirements utilizing agile or Business Process and Analysis (BPA) methodologies as determined by lead
- Capture agreed-upon business objectives and processes to define system requirements from internal customers, cross-functional team members and external vendors
- Manage Scoring (approving) and claiming processes while ensuring Use Cases are easy to comprehend and traceable
- Document impact of system changes to end-users, internal and external customers
- Develop and document System Requirements (SRQs), process flows and use cases
- Update and assign SRQs to suitable Business Requirements within the Requirements Traceability Matrix (RTM)
- Conduct SRQ reviews with stakeholders to ensure completeness and adherence to business requirements
- Review, test and debug design plans in pre-production environments (e.g. QA and UAT) to ensure requirements are met and RTM is maintained
- Provide project status (e.g., progress, issues, dependencies, and risks)
- Participate in business strategy and portfolio discussions
- Develop business knowledge from several functional areas
- Share acquired knowledge with/and mentor team members
- Develop relationship and trust among team, key stakeholders and senior management
- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- 5+ years relevant experience in full life cycle product implementation (e.g., requirements gathering, process design, configuration, functional design, testing, conversion, and deployment) of CRM and SFA (Salesforce Automation) systems
- Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically- oriented
- Exceptional business acumen, story-telling skills with the ability to communicate and drive action
- Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
- Demonstrate ability to multi-task, work under pressure, and think analytically
- Possess in-depth, hands-on knowledge, and experience with at least one industry standard CRM system; preferably Salesforce.com
- Manage and adhere to product roadmap for CRM in conjunction with functional leads
- Prior experience actively supporting or working in Sales Organization: Lead Management, Account Management, Opportunity Management, Contact Management, External List Management, Personalization, and Customer Lifetime Value
- Bachelors degree in Business Administration, Project Management, Computer Science, Information Systems or a related field. MBA a plus
- Salesforce.com certification, Scaled Agile Certification, or Green Belt Certification
- Experience creating test cases and user testing
- Telecommunications industry
- Agile or Business Process and Analysis methodologies and execution
- Jira for ticket and workflow management
- Visio or iGrafx for process mapping
Vacancy expired!