Strategic Account Manager

Hi, Our client is looking

• Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Own P&L responsibility for a fortune 100 customer
• Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Manage portfolio of projects and guide the delivery team to ensure successful execution for the respective account
• Take ownership to grow revenue at existing key accounts and mine new accounts and customers
• Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
• Take ownership on key metrics such as Project Profitability and Revenue growth
• Bottom line accountability for Governance and Customer Satisfaction in Project interactions
• Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
• Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried to be over $500k in revenue per month. project execution
• Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
• Fair evaluation of the team and eliminating constraints towards successful

• A minimum of 8 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
• Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
• Strong experience with the global service delivery model
• Bachelor’s Degree OR equivalent combination of education, training, and experience.
• Strong sales/relationship management/account management experience.
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience