Job Details

ID #3524372
State Georgia
City Atlanta
Full-time
Salary USD TBD TBD
Source Georgia
Showed 2020-03-07
Date 2020-03-05
Deadline 2020-05-04
Category Technical support
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Technology Support Specialist 3 (Duluth)

Georgia, Atlanta 00000 Atlanta USA

Vacancy expired!

Technology Support Specialist 3

Vector Choice Technology Solutions

Employee Type: Full Time

Relocation: Not Offered

VECTOR CHOICE TECHNOLOGY SOLUTIONS

Vector Choice provides information technology services and solutions to businesses of all sizes in many different industries throughout the US and internationally. We have cultivated a highly dependable team of experts who hold a large variety of technology certifications from third-party vendors allowing us to manage a wide variety of systems and platforms. We understand that our success is based on the value that our employees provide through customer service and technical expertise. We value the close knit work environment that we have created at Vapor and work hard to maintain that environment as we continue to grow.

Job Description

We are looking for someone who is a generalist; self-motivated, a strong multitasker, professional, thrives in a high passed environment and detail oriented who can grow with our company.

As a Level 3 Engineer, you will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. This position reports to the IT

Operations Manager.

Key Responsibilities and Essential Function

Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities with minimal supervision

Multitasking in high pressure situations

Plans and coordinates system utilization, and performs growth analysis and capacity planning

Provides installation, support, and maintenance of servers and other computer systems

Efficiently manages configuration of desktops, servers and services (IIS, e-mail, AD, DNS, etc.)

Assists with planning for and responding to service outages and other problems (SLA's)

Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution

Ability to learn new technology quickly

Will be responsible for taking calls on an On-Call rotation

Execute other assigned tasks as delegated by the Service Manager

Travel to customers offices when needed (reliable transportation is required)

Must be punctual

Required Experience

BS degree in Computer Science or related field experience. (Required)

Must have 7 yrs. plus experience as a Systems Administrator or Server Engineer

Current MCSE certification

Microsoft Windows Server 2008R2 or better

Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO

Advanced PowerShell

Exchange 2007, 2010, 2013

Strong Performance analysis and troubleshooting skills

Strong documentation skills

Hands on equipment experience (rack, and stack, physical wiring)

Preferred Experience

Certifications including MCSE, MCITP, CCNA, CCNP, and Network+

Technical Knowledge (Not limited to)

Windows Server SBS/2008/2012/2016

Microsoft Azure

Microsoft Intune

Windows PC Pro 7,8.1,10

Spam Filtering technologies: Message Labs, MX Logics, Barracuda

URL Filtering: Barracuda

Healthcare Industry Experience is a Plus

Backup Solutions: Acronis, Cloud Backup and DR

Good understanding of Networking

ConnectWise Experience

SAN Storage (different technologies and disaster recovery)

Citrix Experience

Printer/Fax/Scanner Troubleshooting

Terminal Services, Microsoft failover clustering

Exchange and Exchange Hosting including Office 365

VMware, (vSphere, View, vCenter)

Linux

Vacancy expired!

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