Vacancy expired!
- Leads daily activities of the team to ensure that all work is completed according to scheduled deadlines and SLAs, with attention to quality standards, priorities, and overall goals.
- Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals, and associates individual development plans and training needs.
- Oversees the use of standard process workflows, SOPs, & job aids by the team.
- Trains and mentors team members and identifies development needs.
- Monitors various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
- Serves as an acting backup to the Team Manager, providing leadership, guidance, and direction to team members in the absence of the manager
- Provides feedback on individual performance of associates to leadership.
- Provides direct feedback to associates on areas of opportunities.
- Utilize sound judgment to escalate issues that may require intervention from other internal teams.
- Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.
- Bachelor's degree or equivalent in education and experience
- At least 3 years of payroll experience
Vacancy expired!