Vacancy expired!
Position Title: TM Support SpecialistReports to: TM Operations and Support Team LeaderDirect Reports: N/ASalary Grade: 8SUMMARY: To ensure quality on-going support of all Treasury Management products and services by providing excellence in telephone assistance to external corporate/commercial clients, sales consultants or any other related internal department.JOB REQUIREMENTS: High school diploma or equivalent; four year degree in a business related field preferred or equivalent education and related training preferredThree years minimum banking experience preferably in Commercial or Treasury ManagementPrevious cash management/treasury services support or operations experience preferredPrevious experience with computers, various operating systems, hardware/software programs such as communication and other non-mainframe interfaced systems; above average computer skills and familiarity with MS Office preferredThorough knowledge of overall branch and banking systems as well as commercial/corporate banking practicesExcellent communication skillsAbility to work independently, be well organized, and manage detailed work assignments with a high degree of accuracyParticipate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc. JOB FUNCTIONS: Interact, communicate and problem solve with the bank's largest and most complex corporate customersEnsure customer issues are resolved efficiently and effectively on behalf of the customer, bank and stakeholders (banker, treasury sales officer and operations)Research and respond to all client inquiries in a high quality, timely and efficient mannerPrimary phone support and daily contact for client resolution on Treasury Services issues, commercial internet products, and be well versed in commercial account analysis and operations, by developing and maintaining extensive knowledge of products, services and pricing, service set-up documentation, as well as the operating systems used for the implementation, delivery and support of these products and servicesAssist in the testing, recommendation and implementation of new releases, products, or system enhancements, as they relate to client impact and supportUnderstand and maintain up-to-date procedural and training documentation for both internal department use, as well as outside use by clientsParticipate in out-going call initiatives to clients as they pertain to new service education, merger information, or service enhancements or outagesCross-train on all products, services and systems for the purpose of providing overall relationship support.Act as training coach for newer and/or less experienced team membersUnderstand and utilize the image filing system to house all key communications and contractual files for all clients and their respective servicesAdhere to department standards regarding call/issue trackingComplete, review, and submit Treasury Services documentation for maintenance to clients' products and services as requiredAssist with mergers as requiredOther duties as assigned
Vacancy expired!