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Job TitleCommercial Regional Sales Coordinator - West CoastPosition OverviewJoint team member of Regional Commercial Sales & Commercial Customer Service providing superior customer contact, new business prospecting, and project management results to increase sales growth as well as administrative support for the Regional sales team. This position supports the West Coast Region and the work schedule will reflect west coast hours based on candidates location.Responsibilities
Serve as the point of contact for key local market customers and sales team for problem resolution, order processing, maintenance information, claims initiation, providing timely and effective communication for superior customer management and support.
Manage all inquiries for key local market customers acting as a liaison for other internal departments.
Serve as interim TM in vacant territories by following up on projects, providing pricing and necessary information to secure orders and future business.
Follow up on Proforma Invoices, payments from customers required to release critical orders, and coordinate with customer and distribution to facilitate shipment in a timely manner.
Create new projects in SFDC.
Send formal Quotes on projects to Customers through SFDC.
Order and follow up on key sample requests required for strategic sales appointments.
Follow up on all Orders scheduled to ship to meet a critical project timeline.
Distribute PDF documents to customers for product specifications, price lists, installation data, care & maintenance, warranty, etc.
Enter and track all Mock up requests and then coordinate follow up timelines
Respond to customer requests via email supporting the sales team
Competencies
Build Customer Satisfaction
Learn and Apply
Manage Work
Communicate Effectively
Initiate Action
Requirements
High School education or equivalent.
Two years of office or administrative experience required.
Three years experience in a customer facing service environment.
Must be able to use communication methods such as phone, text, fax, email and voicemail.
Must communicate well both verbally and in writing.
Must possess good time management and organizational skills.
Must have a strong work ethic and work well in a team environment.
Must approach job responsibilities with a professional attitude.
Preferences
Previous sales experience
Location: Plant 94(Cartersville), 72 (Dalton) or Remote from other states/time zonesNote: Training is expected to take place in Cartersville, GA and may include travel to Chicago, IL for one week. Training time will be based on the experience of the candidate. Hours: East Coast - M-TR 10am-7pm; F 8am-5pmWest Coast - M-F 8am-5pmWork Shift8 hour, day shiftOur Nation’s veterans bring an extraordinary array of skills and training to any position. Shaw actively works to understand how these skills can translate to our job categories.Shaw will consider an applicant’s military service and work experience when determining whether a candidate meets the requirements of a posted job. Shaw values Diversity & Inclusion. We are an Affirmative Action and Equal Opportunity Employer, Veterans & Disabled.Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com.If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com
Vacancy expired!