Vacancy expired!
Job Description:
Job DescriptionIndividual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.Responsibilities:- Outgoing Returns - Processing checks drawn on Bank of America which will not pay
- Exceptions - Processing items, both checks and electronic transactions that fail to post, R&E researches items, repairs them for posting or returns them to their source
- Processing IDS transactions which require a series of manual process steps to ensure transactions are posted or returned appropriately.
- Primary focus is on medium to high complexity types or trays.
- Responsible for adherence to deadlines, policies and procedures, regulatory requirements and maintaining quality standards. May handle escalation requests and respond back to business partners.
- Works closely with internal and external partners to resolve issues related to Returns and Exceptions.
- Take on more responsibility by giving special assistance to the team during peak times
- Strong verbal and written communication skills
- Strong analytical skills
- Demonstrates ability to juggle competing priorities while executing against deliverables
- Takes ownership for resolving problems
- Shows initiative, adaptability, and decisiveness
- Knowledge of debits/credits preferred
- Outgoing Returns - Processing checks drawn on Bank of America which will not pay
- Exceptions - Processing items, both checks and electronic transactions that fail to post, R&E researches items, repairs them for posting or returns them to their source
- Processing IDS transactions which require a series of manual process steps to ensure transactions are posted or returned appropriately.
- Primary focus is on medium to high complexity types or trays.
- Responsible for adherence to deadlines, policies and procedures, regulatory requirements and maintaining quality standards. May handle escalation requests and respond back to business partners.
- Works closely with internal and external partners to resolve issues related to Returns and Exceptions.
- Take on more responsibility by giving special assistance to the team during peak times
- Strong verbal and written communication skills
- Strong analytical skills
- Demonstrates ability to juggle competing priorities while executing against deliverables
- Takes ownership for resolving problems
- Shows initiative, adaptability, and decisiveness
- Knowledge of debits/credits preferred
- Outgoing Returns - Processing checks drawn on Bank of America which will not pay
- Exceptions - Processing items, both checks and electronic transactions that fail to post, R&E researches items, repairs them for posting or returns them to their source
- Processing IDS transactions which require a series of manual process steps to ensure transactions are posted or returned appropriately.
- Primary focus is on medium to high complexity types or trays.
- Responsible for adherence to deadlines, policies and procedures, regulatory requirements and maintaining quality standards. May handle escalation requests and respond back to business partners.
- Works closely with internal and external partners to resolve issues related to Returns and Exceptions.
- Take on more responsibility by giving special assistance to the team during peak times
- Strong verbal and written communication skills
- Strong analytical skills
- Demonstrates ability to juggle competing priorities while executing against deliverables
- Takes ownership for resolving problems
- Shows initiative, adaptability, and decisiveness
- Knowledge of debits/credits preferred
Vacancy expired!