Job Details

ID #21200143
State Georgia
City Collegepark
Job type Permanent
Salary USD TBD TBD
Source Bank Of America
Showed 2021-10-16
Date 2021-10-15
Deadline 2021-12-13
Category Et cetera
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Lead Operations Representative

Georgia, Collegepark, 31771 Collegepark USA

Vacancy expired!

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

5 + years of progressive banking and lockbox experience Internal bank system experience e.g.(KATS, VICOR, RIDS) Ability to work under pressure in a team environment Excellent interpersonal and communication skills Comfortable interacting with senior management and internal business control partners Detail orientation Ability to manage multiple priorities and multi task Excellent time management and prioritization skills Ability to meet tight deadlines Ability to lead team huddles to deliver important departmental updates to team Ability and willingness to continuously learn on the job Ability to problem-solve and take ownership of process improvements Ability to work in a team environment Excellent verbal and written communication skills with ability to communicate effectively with senior leadership Ability to assist in leading and delivering change initiatives Flexibility- ability to work overtime when needed to meet client deadlines Holiday work is required Ability to communicate computer system problems

Desired Skills:

Working knowledge of Windows 10, Outlook and Excel Data Entry, 10-key skills Strong analytical skills Team Player PC literate Ability to work under pressure Ability to complete work quickly Ability to work in team environment Ability to organize and set priorities Ability to communicate effectively Detail & Quality oriented Ability to work with little supervision Ability to work over when needed Ability to detect and handle unusual situations Ability to adapt to new methods in an automated environment Ability to identify processor and remitter errors Ability to handle high volumes of work Good hand eye coordination. Ability to grasp basic data processing concepts/procedures Ability to solve problems logically Ability to maintain minimum production standards

Work Schedule:

Sunday-Thursday 8:30am-5:00pm

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:H7

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:Sunday-Thursday 8:30am-5:00pm

Referral Bonus Amount:0 >

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

5 + years of progressive banking and lockbox experience Internal bank system experience e.g.(KATS, VICOR, RIDS) Ability to work under pressure in a team environment Excellent interpersonal and communication skills Comfortable interacting with senior management and internal business control partners Detail orientation Ability to manage multiple priorities and multi task Excellent time management and prioritization skills Ability to meet tight deadlines Ability to lead team huddles to deliver important departmental updates to team Ability and willingness to continuously learn on the job Ability to problem-solve and take ownership of process improvements Ability to work in a team environment Excellent verbal and written communication skills with ability to communicate effectively with senior leadership Ability to assist in leading and delivering change initiatives Flexibility- ability to work overtime when needed to meet client deadlines Holiday work is required Ability to communicate computer system problems

Desired Skills:

Working knowledge of Windows 10, Outlook and Excel Data Entry, 10-key skills Strong analytical skills Team Player PC literate Ability to work under pressure Ability to complete work quickly Ability to work in team environment Ability to organize and set priorities Ability to communicate effectively Detail & Quality oriented Ability to work with little supervision Ability to work over when needed Ability to detect and handle unusual situations Ability to adapt to new methods in an automated environment Ability to identify processor and remitter errors Ability to handle high volumes of work Good hand eye coordination. Ability to grasp basic data processing concepts/procedures Ability to solve problems logically Ability to maintain minimum production standards

Work Schedule:

Sunday-Thursday 8:30am-5:00pm

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:H7

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:Sunday-Thursday 8:30am-5:00pm

Referral Bonus Amount:0

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

5 + years of progressive banking and lockbox experience Internal bank system experience e.g.(KATS, VICOR, RIDS) Ability to work under pressure in a team environment Excellent interpersonal and communication skills Comfortable interacting with senior management and internal business control partners Detail orientation Ability to manage multiple priorities and multi task Excellent time management and prioritization skills Ability to meet tight deadlines Ability to lead team huddles to deliver important departmental updates to team Ability and willingness to continuously learn on the job Ability to problem-solve and take ownership of process improvements Ability to work in a team environment Excellent verbal and written communication skills with ability to communicate effectively with senior leadership Ability to assist in leading and delivering change initiatives Flexibility- ability to work overtime when needed to meet client deadlines Holiday work is required Ability to communicate computer system problems

Desired Skills:

Working knowledge of Windows 10, Outlook and Excel Data Entry, 10-key skills Strong analytical skills Team Player PC literate Ability to work under pressure Ability to complete work quickly Ability to work in team environment Ability to organize and set priorities Ability to communicate effectively Detail & Quality oriented Ability to work with little supervision Ability to work over when needed Ability to detect and handle unusual situations Ability to adapt to new methods in an automated environment Ability to identify processor and remitter errors Ability to handle high volumes of work Good hand eye coordination. Ability to grasp basic data processing concepts/procedures Ability to solve problems logically Ability to maintain minimum production standards

Work Schedule:

Sunday-Thursday 8:30am-5:00pm

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:1st shift (United States of America)

Hours Per Week:40

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Vacancy expired!

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