Vacancy expired!
We are currently looking for a Field Service Technician (FST) to join our team, based in the Columbus area. The FST is a field-based, Customer-facing role that primarily travels to Customer sites to maintain, troubleshoot, service, and provide calibration and installation support for STERIS products and related product lines. Service can be mechanical, electro-mechanical, or electrical in nature. FSTs will also be responsible for building positive relationships with Customers and peers, as well as completing necessary administrative tasks. The ideal candidate is an independent go-getter that is mechanically inclined and that makes customer satisfaction and safety their top two priorities. Every day, something special happens at STERIS. What will YOU help us do next?
Essential Functions:
Drive Customer satisfaction through pro-active communication and commitment to resolving Customers issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM (Preventative Maintenance) performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customers expectations of service are exceeded. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Managers discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Other duties as assigned.
Skills & Requirements
High School Diploma or GED with 2+ years relevant experience required. Associate's or Bachelor's degree in electronics, mechanical or similar discipline, plus 1+ years of related experience strongly preferred.
Excellent interpersonal and Customer communication skills.
Strong technical and troubleshooting skills.
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
Demonstrated computer and Windows software proficiency. Proficiency with web technologies and navigating internet/intranet sites.
Strong organizational and problem-solving skills.
Ability to work independently without supervision.
Flexibility to handle multiple and changing priorities.
Ability to work flexible hours, sometimes outside normal business hoursĀ and travel as required.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
Valid drivers license.
Physical Working Requirements
o This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
o Perform work from floor level to above shoulder height.
o Routinely lift/lower/carry 1 to 35 pounds and occasionally lift/lower 36 to 49 pounds .
o Climb ladders and/or scaffolds and work above floor height.
o Crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
o Routinely push, pull, and grasp, requiring manual dexterity in the use of hands, arms and shoulders.
o Walk great lengths at a time and stand for extended periods of time.
o Work in tight spaces.
o Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
o Will work in and around hospital personnel, sensitive medical equipment and patients.
Vacancy expired!