Job Details

ID #12369825
State Georgia
City Conyers
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Paramount Software Solutions, Inc
Showed 2021-04-18
Date 2021-04-09
Deadline 2021-06-08
Category Internet engineering
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Urgent Requirement for Help Desk Analyst in Conyers, GA

Georgia, Conyers, 30012 Conyers USA

Vacancy expired!

Title: Help Desk Analyst

Location: Conyers, GADuration: 6-12+ Months

Details:

LOCAL CANDIDATESThis position is located at

Conyers, Georgia.

General DescriptionProvide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Help concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems.Coordinate and work with third party support vendors in helping computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s. Internal customer support involves trouble shooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support to assistance with password resets and online account management. The Help Desk Analyst will be expected to provide a high level of customer service while handling difficult situations.

Job Responsibilities• Oversee the daily performance of computer systems and applications.• Answer user inquiries regarding computer software or hardware operation to resolve problems.• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Refer major hardware or software problems or defective products to third party support vendors for service.• Develop training materials and procedures, or train users in the proper use of hardware or software.• Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications• 3+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Vacancy expired!

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